At Steel & Lacquer, your satisfaction is our top priority. We guarantee all of our work—if you're unhappy with your results, we will make it right at no additional cost within one week of your original service. While we do not offer refunds for services received, retail products may be exchanged for store credit within 14 days of purchase.
Booking Reservations Online or by Phone
A credit card is required to reserve all reservations booked online or over the phone. If you do not receive a confirmation email within 5 minutes of booking, please call us at 415-503-1210 to confirm your reservation was successfully made.
Confirmations & Cancellations
We kindly ask that you confirm your reservation at least 48 hours in advance. If your reservation remains unconfirmed within that window, it may be released and rescheduled. Our team will contact you via your preferred communication method.
We understand that things come up. If you need to reschedule or cancel your appointment, we ask for 48 hours notice so we can offer the time to another guest.
These policies help protect the time and income of our service providers while ensuring a smooth experience for all guests.
Need Assistance or Don’t See What You’re Looking For? If you’re having trouble booking a service or finding the time you want, call us! Our front desk team is here to help you with salon reservations, service details, hairstylist availability, and more. 📞 415-503-1210
