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It's so heartwarming to be back and to have you with us! Due to COVID-19, we have to do things differently than we used to. Please understand that we are doing our best to keep everyone safe. We appreciate your efforts in helping us make it a success.

At Steel + Lacquer, we have always expressed how much your experience is important to us. Now more than ever, our due diligence is to make sure you have a safe/clean visit with us.

Here we will explain all the COVID-19 precautions, protocols, and policies to keep you all safe.

Precautions that will be new to your reservation:

Guests
  • We love you, but no hugging. Air-hugs are 100% ok or even a smize
  • Beverages will not be available
  • Guests will wait outside; the reception area is closed
  • We will be offering curbside pick-up and delivery for your favorite hair essentials (Oribe, Kerastase, and GHD tools)
  • We’ve set up a ‘Zoom Room’ for virtual consultations. During this meeting, we can see your beautiful faces, discuss hair goals, and go over hair care recommendations
  • Consultation, service, retail sales, and checkout will happen at our stations. You will have the choice of contactless payment through our Square terminal or receiving an invoice through email.
Employees
  • All employees will be wearing masks
  • Staff will be screened every day before their shift with temperature checks and COVID-19 health questions
  • Our salon layout changed to ensure social distancing of 6-feet apart
  • We have longer hours and limited capacity enforced
  • Staff will take breaks outside to keep a social distance from each other
Cleaning + Sanitation
  • We have partnered with a cleaning service that has provided:
  • Hand sanitizer stations & antibacterial soap
  • A disinfectant dispenser connected to our water supply
  • Sanitization and cleaning of all touchpoints throughout the entire salon
  • Additional sanitizing solutions for our restroom
  • Installation of an iWave air purifier to our HVAC system to help purify and clean out the air within the salon, in addition to air purifier floor units throughout the salon.
Reservation day protocol
  • Guests must wear a face covering (covers nose + mouth) that loops behind the ears for the length of their salon visit. If they do not have one, the salon will have masks available for purchase.
  • Guests will receive a text message 15 minutes before the reservation that will allow them to check-in remotely. Once you arrive, please follow the prompts in the text message to check-in.
  • Guests will be asked to wait out­­side until one of our team members can welcome them in.
  • Temperature checks and Covid-19 Health Survey will be taken before entering the salon.
  • Guests will be asked to wash or sanitize their hands before being seated.
  • To purchase hair care, communicate to your stylist so they can prepare a package for you
Guest policies
  • A credit card on file will be required for all reservations. You will be given the option to pay in the salon on the day of your appointment.
  • Virtual consultations will be conducted between the service providers and guests before the reservation date.
  • No one other than the guest scheduled will be permitted in the salon. This includes pets and children.
  • Guests must limit their personal belongings to what they can carry (e.g., wallet, keys, or a water bottle).
Cancellation Policy
  • We reserve your appointments, especially for you; therefore, we respectfully request 48 hours’ notice for cancellations
  • Less than 48-hour notice will result in a charge equal to 50% of reserved service to the file’s credit card. "No shows" will be charged 100% of the scheduled service to the credit card.
Late Guest Policy
  • If you arrive more than 10 minutes late for your appointment, we may not provide the service you have scheduled, and the cancellation fee above will apply.

We appreciate your commitment to ensuring we keep each other safe. If you have any questions or concerns, please reach out to Jarrod or Lena at reach@steelandlacquer.com.